Blog | Technical

Tracking a mail server issue

We are having issues with sending email from 01383.uk to one of our clients. julianowen.co.uk

https://www.mailenable.com/kb/content/article.asp?ID=ME020207
How to manually test if an SMTP server can receive email

I performed the following tests using the above article.

STEP 1 from windows laptop
>nslookup

> set type=mx
> julianowen.co.uk
Server: UnKnown
Address: fd01:fff9:913b:0:681:9bff:fe1f:e138

Non-authoritative answer:
julianowen.co.uk MX preference = 10, mail exchanger = mx.stackmail.com
> quit

Then perform the telnet command:

telnet mx.stackmail.com 25

220 mx1.n4.stackcp.net ESMTP Mon, 15 Nov 2021 16:12:10 +0000


STEP 2 from teh server
# nslookup
> set type=mx
> julianowen.co.uk
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
julianowen.co.uk mail exchanger = 10 mx.stackmail.com.

Authoritative answers can be found from:
julianowen.co.uk nameserver = ns1.creativeasset.uk.
julianowen.co.uk nameserver = ns4.creativeasset.uk.
julianowen.co.uk nameserver = ns2.creativeasset.uk.
julianowen.co.uk nameserver = ns3.creativeasset.uk.
mx.stackmail.com internet address = 185.151.28.67

telnet mx.stackmail.com 25
Trying 185.151.28.67...

telnet 2mx.it 25
Trying 195.154.178.44...
Connected to 2mx.it.
Escape character is `^]`.
220 ns.2mx.it ESMTP Postfix

connecting to port 25 to other mail servers from my server succeeds, so port 25 inbound our outbound does not appear to be blocked. There are no other issues sending to any other domain from the server, just to mx.stackmail.com

traceroute mx.stackmail.com
traceroute to mx.stackmail.com (185.151.28.67), 30 hops max, 60 byte packets
1 62-210-101-1.rev.poneytelecom.eu (62.210.101.1) 0.389 ms 0.454 ms 0.540 ms
2 195.154.1.190 (195.154.1.190) 0.325 ms 195.154.1.186 (195.154.1.186) 0.403 ms 0.464 ms
3 51.158.8.60 (51.158.8.60) 0.747 ms 51.158.8.66 (51.158.8.66) 0.475 ms 51.158.8.64 (51.158.8.64) 0.766 ms
4 195.154.2.104 (195.154.2.104) 10.129 ms 13.362 ms 195.154.2.102 (195.154.2.102) 12.661 ms
5 80.249.210.43 (80.249.210.43) 12.683 ms 12.939 ms 12.679 ms
6 lon-tel-01gw.voxility.net (5.254.112.197) 14.516 ms 14.266 ms 15.230 ms
7 lon-tel-01c.voxility.net (5.254.107.85) 26.881 ms lon-tel-01c.voxility.net (5.254.78.150) 21.423 ms 21.588 ms
8 * * *
9 77.111.212.44 (77.111.212.44) 14.122 ms 15.434 ms 13.483 ms
10 mx02-xe0.0.1-lon.gs.nodefour.net (83.166.164.85) 10.999 ms 11.235 ms 11.977 ms
11 mx01-xe2.0.0-lon.gs.nodefour.net (83.166.164.34) 14.369 ms 11.790 ms 10.746 ms
12 mx02-xe1.2.0-dry.dc2.nodefour.net (83.166.164.38) 14.493 ms 15.491 ms 16.186 ms
13 77.111.212.98 (77.111.212.98) 18.174 ms 15.436 ms 14.782 ms
14 77.111.212.101 (77.111.212.101) 14.721 ms 14.500 ms 14.462 ms
15 * * *
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25 * * *
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